BAUBLE MAGPIE LIMITED

WEBSITE TERMS AND CONDITIONS OF SALE

1. These terms may have changed since you last reviewed them

The terms were last updated on 6 April 2023.

2. Where to find information about us and our jewellery and other products (together we describe them as “pieces”) 

You can find everything you need to know about us, Bauble Magpie Limited, and our pieces  on our website before you order. Our focus is primarily on antique or vintage jewellery or pieces that include repurposed antique components. Where our pieces contain  a vintage or antique element it will show signs of wear commensurate to usage and age. We will describe each piece and any major flaws will be noted in the description, if you have any questions relating to the condition of our antique or vintage pieces you may contact us with your enquiries at hello@baublemagpie.com.

Our pieces fall into four categories:

  • non-specialised pieces, these are new, antique and vintage jewellery and jewellery parts (such as clasps) and other items that we have in stock for resale and includes jewellery boxes and all items on our “Lovely Things” section of the website  
  • ready to wear pieces, these are pieces we have designed and made ourselves which require no customisation and no (or minimal) alteration by us;
  • custom  pieces, found in the custom section of the website which require you to select design options to tailor and personalise the piece to your requirements, this also includes ready to wear pieces made for you in your size and non-specialised pieces which have been significantly made bespoke at your request. For example, engraving or other personalisation and resizing  to a size that would not be easy to re-sell or any alterations made to your specific requirements against our advice; and
  • true bespoke pieces these are pieces from our “Pica Pica” section of the website or pieces from our custom section which you wish to have made as a true bespoke design. True bespoke pieces involve two design stages which are an initial consultation and scoping (consultation) and design, sourcing and planning services (design services).

You will have different rights depending on the piece you have chosen. Where a term applies to just certain types of piece, this is clearly stated.

We also confirm the key information to you in writing after you order, by email.

3. When you buy from us you are agreeing that:

  • We only accept orders when we’ve checked them.
  • Sometimes we reject orders.
  • We charge you when you order.
  • We charge interest on late payments.
  • We pass on some increases in VAT.
  • We’re not responsible for delays outside our control.
  • Pieces can vary slightly from their picture.
  • You’re responsible for making sure your measurements are accurate.
  • You have rights if there is something wrong with your piece.
  • We can change our pieces and these terms.
  • We can suspend the making of your piece (and you have rights if we do).
  • We can withdraw pieces.
  • We can end our contract with you.
  • We don’t compensate for all losses caused by us or our pieces.
  • We use your personal data as set out in our Privacy Notice.
  • You have several options for resolving disputes with us.
  • Other important terms apply to our contract.

4. We only accept orders when we’ve checked them

We will contact you to confirm we’ve received your order and then we contact you again (normally within 3 days) to confirm we’ve accepted it.

5. Sometimes we reject orders

Sometimes we reject orders, for example, because a piece is no longer available, because you are located outside our delivery areas, because we cannot meet the requirements of your order, because we have had a dispute or disagreement with you in the past, because we believe you are purchasing for reasons that may be detrimental to us or because the piece was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

6. We charge you when you order and pricing

6.1 Payment for all pieces and delivery charges are payable in advance. We accept payment with Visa, Visa Debit, Visa Electron, Mastercard, American Express and Maestro.  We also accept payment via Paypal.

6.2 However, for some of our custom and true bespoke pieces we may ask for payments at regular intervals, by deposit then final payment or in staged payments, as explained to you during the order process. Payment in full is required prior to dispatch. Delay in payment may result in delayed dispatch of your piece, for which we will not be accountable.

6.3. You will own your piece once we have received payment in full.

6.4. Except for true bespoke and custom pieces, the price for your piece will be stated on our website and before you order as part of the ordering process.

6.5. For custom pieces, the price will depend upon the customisation options you have selected but the total final price will be calculated and viewable in your basket before you order as part of the ordering process.

6.6. For true bespoke pieces, the quotation for the piece will be issued directly to you (not via the website) after the consultation. The quotation will include the price for the piece and a sum payable for the design service (if needed). The consultation must be purchased via our website and will incur a cost of £200 for a 40 minute webchat or call. The quote for the true bespoke piece and design service (as applicable) will be open for acceptance for a period of 7 days from date of issue and after that period we may refuse to honour the quotation.  Once the quotation is accepted the design services and the true bespoke piece price will be payable through the website via a dedicated tile on our Pica Pica pages.

7. Duties and Taxes

Orders for delivery within the UK are inclusive of VAT.  Duties and taxes for orders outside the UK are your responsibility.  We shall not pay any duties, taxes and customer charges for orders outside the UK. We recommend you contact your local customs authority to determine a landed cost price prior to placing an order. Please note that we do no accept returns (and will not issue refunds, replacements or credit notes) which occur because of customs & excise refusal. It is your responsibility to arrange customs clearance and pay any related costs.

8. We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the piece, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

9. We’re not responsible for delays outside our control

If our supply of your piece is delayed by an event outside our control, such as postal strikes, petrol shortages, utilities failures, adverse weather, war or conflict, custom clearance, delays caused by our chosen courier, delays caused because of a change in status of the delivery location according to the UK’s Foreign & Commonwealth Office or any third party trade/craft person we instruct to make your piece, we will contact you as soon as we are able to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial (more than 60 days for ready to wear and non-specialised pieces), you can contact us at hello@baublemagpie.com or call us on 07563 245053 to end the contract and receive a refund for any pieces you have paid for, but not received, less reasonable costs we have already incurred.

10. Pieces can vary slightly from their pictures

A piece’s true colour, size and clarity may not exactly match that shown on your device or screen. The packaging of your ready to wear or non-specialised piece may vary from that shown on the images on our website. In particular, the size and colour of a piece or a seal can be difficult to gauge and you should always check and rely on the sizing details provided in the description of the piece rather than the visual representation on the website. Our custom and true bespoke pieces are made to order so all sizes, weights, capacities, dimensions and measurements indicated on our website and orders can be out by up to 2%.

Pieces that contain an antique or vintage element will show signs of wear commensurate to usage and age and this will not be regarded as a fault or defect.

11. You’re responsible for making sure your measurements are accurate and use of your piece

If we’re making a custom or true bespoke piece to measurements you provide or resizing any of our other pieces for you, you’re responsible for making sure those measurements are correct. Rings that are resized for you and other jewellery items that are adjusted against our advice or significantly altered or resized for you (see section 2 above) become custom pieces.

Please use our sizing guide on our website to determine the size you require. If you do not use our published size guide, you do so at your own risk and we will not refund or compensate you if the piece we have provided doesn’t fit as expected where it meets the sizing and measurement you have provided in your order and in accordance with our sizing guide. We may reject your order and cancel your contract if the sizing you have used is unclear. You can find information and tips on how to measure on our website.

You are responsible for ensuring that you care for your piece in accordance with our care and storage instructions as set out on our webpages. In particular, antique and vintage pieces, pieces with antique or vintage components, soft stones and pastes are susceptible to damage and deterioration and must be cared for in the prescribed manner.

12. Custom and true bespoke pieces

12.1. Delivery. Due to the nature of the design and manufacturing process, it may take up to 10 weeks following receipt of payment for us to deliver your piece to you although we will try to get it to you sooner.

12.2. Risk. During the making of your piece the seal itself may be damaged.  If this occurs, we will offer you a replacement seal (of similar value or greater value if you agree to pay the difference), store credit or refund.

12.3. Provided items. Our standard position is that we do not use seals, stones or gold that you have provided because we cannot guarantee the stability and quality of such items. As such, if, by special arrangement with us and in exceptional circumstances, we do agree to do so, it is at your risk and we do not guarantee your seals, stones or gold will not be damaged during the manufacturing and setting process. If the item you have provided is damaged during the setting or manufacturing process, we will offer a refund in relation to the services provided but not in relation to the seal, stone or or gold provided by you and on which the services were provided.  

13. Changing your mind

13.1. Your legal right to change your mind. You have a legal right to change your mind about our ready to wear and non-specialised pieces and about the design services and to receive a refund of what you paid for it, including the delivery costs.

13.2. When you can’t change your mind. You can’t change your mind about an order for:

    • consultation services, once these have been completed (and you must pay for any consultation services provided up the time you cancel);
    • design services, once these have been completed (and you must pay for any design services provided up the time you cancel);
    • custom pieces and true bespoke pieces (see our definitions in section 2) because these have been personalised, made to your specifications or are bespoke to you;
    • pieces which become mixed inseparably with other items after their delivery.

13.3. The deadline for changing your mind. If you change your mind about a ready to wear or non-specialised piece or the consultation or design service element of a true bespoke piece you must let us know no later than 14 days after:

    • the day we deliver your ready to wear or non-specialised piece;
    • the day we confirm we have accepted your order, if it is for the consultation or design service element of a true bespoke piece.

13.4. How to let us know. To let us know you want to change your mind, contact us at hello@baublemagpie.com.

13.5. You have to return the ready to wear and non-specialised pieces at your own cost. You have to return your ready to wear and non-specialised pieces to us within 14 days of your telling us you have changed your mind. Returns are at your own cost by sending the ready to wear or non-specialised piece back to us, using an established delivery service (we will accept returns via Royal Mail or DHL within the United Kingdom). For returns outside the United Kingdom you must use DHL Express, request a return label from us and include a returns label with the return. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the ready to wear or and non-specialised piece at all or within a reasonable time we won’t refund you the price. For help with returns please contact us at hello@baublemagpie.com or call us on 07563245053.

13.6. We only refund standard UK delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time. We don’t refund customs and excises costs or import and export duties or taxes nor charges for shipping back to the UK.

13.7. You have to pay for services you received before you change your mind. If you bought a true bespoke piece which includes a consultation or design service or paid separately for consultation and/or a design service we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

13.8. We reduce your refund if you have used or damaged a ready to wear or non-specialised piece. Ready to wear and non-specialised pieces must be returned to us unworn and with the presentation box and protective packaging and any tags included. We reserve the right not to accept any return if the ready to wear or non-specialised piece shows signs of wear or use or has altered from its original condition in any way or, as an alternative, we may reduce the amount of any applicable refund accordingly. 

13.9. When and how we refund you. We will refund you as soon as possible after you telling us you’ve changed your mind and within 14 days of receiving your ready to wear or non-specialised piece back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

14. You have rights if there is something wrong with your piece 

14.1. If you think there is something wrong with your piece, you must contact us at hello@baublemagpie.com.  We will aim to resolve any issues as quickly as possible by investigating your issues and if we are found at fault, we will offer a replacement piece(if possible) or alternatively refunding the amount paid. The faulty piece will need to be returned to us and we must be in receipt of the piece before we process any exchange or refund. We honour our legal duty to provide you with ready to wear and non-specialised pieces that are as described to you on our website and that meet all the requirements imposed by law. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

14.2. We may reduce your refund if you have contributed to damaging or have caused the fault in the piece. Our pieces must be handled carefully in line with our care and storage instructions as set out on our webpage and should not be altered from the original condition in which you received them. If you handle the piece in a way that does not follow our instructions for care and storage of the piece or in used or handled the piece in a way that has led to a fault, deterioration or damage we may reduce your refund. In some cases, because of the way you have treated or handled the piece, no refund may be due.

14.3. We may reduce your refund if we are charged import taxes or duties for returns outside of the UK.  Returns from outside of the UK must be shipped with correct and accurate customs forms that are clearly marked as a UK RETURN otherwise we will be charged import taxes or duties and we will deduct these from your refund.

15. We can change pieces and these terms

Changes we can always make. We can always change a piece:

  • to reflect changes in relevant laws and regulatory requirements;
  • to make minor technical adjustments and improvements. These are changes that don’t affect your use of the piece.

16. We can suspend making your custom or true bespoke piece (and you have rights if we do)

16.1. We can suspend the making of your custom or true bespoke piece. We do this to:

    • deal with technical problems or make minor technical changes;
    • update the piece to reflect changes in relevant laws and regulatory requirements; or
    • make changes to the piece (see We can change pieces and these terms).

16.2. We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending the making of your custom or true bespoke piece unless the problem is urgent or an emergency. If we suspend the making of your custom or true bespoke piece, or tell you we’re going to suspend, for more than 14 days you can contact us at hello@baublemagpie.com to end the contract and we’ll refund any sums you’ve paid in advance for pieces you won’t receive.

17. We can end our contract with you

We can end our contract with you for a piece and claim any compensation due to us if:

  • you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
  • you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the piece, for example, up to date delivery address, sizing information;
  • for true bespoke pieces, you choose not to proceed after the consultation or do or accept the quotation;
  • for true bespoke pieces if you do not proceed with your purchase within three weeks following completion of the design services;
  • for true bespoke pieces, if you have not completed the purchase of the true bespoke piece within 60 days of us making it available for purchase via our website.

18. We don’t compensate you for all losses caused by us or our pieces 

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section 10.
  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a piece for the purposes of your trade, business, craft or profession.

19. We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice

20. You have several options for resolving disputes with us

20.1. Our complaints policy. We will do our best to resolve any problems you have with us or our pieces.  Please contact us at hello@baublemagpie.com if you have any problems.

20.2. Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to NAJ Resolve through their website at naj.co.uk/naj-resolve. NAJ Resolve does not charge you for making a complaint and if you’re not satisfied with the outcome you can still go to court.

20.3. You can go to court. These terms are governed by English law and wherever you live you may bring claims against us in the English courts. 

21. Other important terms apply to our contract

21.1. We can transfer our contract with you, so that a different organisation is responsible for supplying your piece. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

21.2. You can only transfer your contract with us to someone else if we agree to this. We may not agree always agree to this for custom and true bespoke pieces. We can require the new owner to prove you transferred the piece to them.

21.3. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

21.4. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

21.5. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.